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Returns & Exchanges

When will I get my refund?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 5-10 business days for the refund to reflect in your account after our team have processed your refund.

What’s your return policy?

You're most welcome to return an item for refund within 90 days from purchase. Please note your refund will be returned to the original payment method. Alternatively items can be returned up to a year from purchase and receive a store credit or excha

How do I return or exchange an item?

You're most welcome to return an unused item within 90 days of purchase for a refund. Alternatively items can be returned up to 365 days after purchase for either a store credit or exchange. Returned items must be unwashed, unused and unworn and need

Help, I received the wrong item!

We are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at [email protected] or via DM. We will review the situation and resolve this for you as quickly as we can!

What happens to my SleepPoints when I make a return?

If you return an item for a refund, the points earned on that item will be deducted from your balance. If that product spend had moved you up a VIP tier, you would have earned bonus points. These will also be reversed when the item is refunded and yo