What happens to my SleepPoints when I make a return?Updated 7 months ago

If you return an item for a refund, the points earned on that item will be deducted from your balance. If that product spend had moved you up a VIP tier, you would have earned bonus points. These will also be reversed when the item is refunded and your new VIP tier will change accordingly.

If you used your rewards towards a purchase and later decided to return that item, your rewards will be credited back to your rewards account. For example, if you used $10 worth of SleepPoints (as a store credit) towards a $100 purchase that you then return, the $90 balance paid will be refunded on your credit card and a $10 store credit will be deposited back into your account. 

Coupons are one-time use only and will not be refunded or re-instated once used, even if you return your order.

If you return an item and you have already spent your rewards points, your account will go into negative points.